Click Install, and follow the installer prompts to complete the installation.The Malwarebytes Support Tool downloads and runs the installer for the latest version of Malwarebytes for Windows. This automatically restarts your computer. In the Malwarebytes Repair pop-up window, click OK.Before the next step, save all of your work and close other apps. Click Continue. This begins the repair process which can last for a few minutes.On the Please tell us more page, enter additional details of the issue in the Description of issue box.On the What do you need help with? page, select the tile that best describes your issue.On the Which product(s) do you need help with? page, click the product you're having issues with.On the Dashboard page, click I don't have an open support ticket.The Malwarebytes Support Tool automatically opens. Click Next to complete the installation.In the Malwarebytes Software License Agreement pop-up window, check the box ( ) next to Accept License Agreement to consent to the agreement terms.NET 4.0 Framework not found pop-up window, click OK to open Microsoft's download page and download the latest. NET 4.0 Framework, you will receive the following error while running the tool: NET 4.0 Framework is required to run the Support Tool on your computer. In the User Account Control pop-up window, click Yes to continue the installation.

In the Downloads folder, open the mb-support-x.x.x.xxx.exe file.Download the Malwarebytes Support Tool.Use the Repair option if you don't have an open ticket with Malwarebytes Support. If you do have an open support ticket, see Upload logs to your ticket using the Malwarebytes Support Tool. This option uninstalls and re-installs Malwarebytes for Windows while saving your setting configurations and Premium license key. The steps in this article detail the Repair option. Do not use this tool on business endpoints.

CAUTION - This tool is designed to troubleshoot or uninstall Malwarebytes for Windows.

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